Cancellation Policy

Company: Nextgen IT Courses Pvt. Ltd. Website: www.nextgenitcourses.com

1.Purpose:
  • This Cancellation Policy governs the cancellation of services and course enrollments provided by Nextgen IT Courses Pvt. Ltd. and ensures transparency for all students and learners. It has been created in compliance with applicable Indian laws such as the Consumer Protection Act, 2019, and guidelines on e-commerce platforms and online education providers.
2. Scope
This policy applies to:
• All users who purchase courses from Nextgen IT Courses Pvt. Ltd.
• All learning formats: live training, self-paced recorded sessions, webinars, workshops, and career mentorship programs.
• All modes of payment: UPI, Credit/Debit Card, Bank Transfer, Wallets, etc.
3. General Cancellation Conditions:
  • Once a course is enrolled and access is provided (live or recorded), cancellation is not permitted.
     
  • No refund will be initiated once the course content has been accessed or live sessions have been attended.
     
  • In case a student mistakenly purchases the wrong course, they must notify us within 24 hours of the purchase. Subject to management approval, the amount may be adjusted toward another course.
     
  • Students are responsible for reading all course details, eligibility, and prerequisites before enrolling.
4. Cancellation by Nextgen IT Courses:
  • In rare cases, we may cancel a course due to:
    • Insufficient number of enrollments
    • Instructor unavailability
    • Technical reasons
    • Force Majeure (natural disasters, pandemic, etc.)
     
    In such cases:
    • You will be notified via email/WhatsApp.
    •100% fee will be adjusted against another course as per your choice.
5. No Cancellation Scenarios:

If you encounter content that violates our content policy guidelines, please report it to our moderation team immediately. We take all reports seriously and will take appropriate action, which may include removing the offending content and/or suspending or terminating user accounts.

Cancellation will not be permitted in the following scenarios:
• Course access granted (even partial).
• Course downloaded or accessed via LMS or Zoom.
• Certification exam attempted or training completed.
• More than 24 hours have passed since enrollment.
• Course offered as part of a combo, offer, or promotion.
6. Legal Jurisdiction:

Violations of our content policy may result in disciplinary action, including warnings, account suspension, or termination, depending on the severity of the offense.

This policy is governed by the laws of India, specifically under:
• Consumer Protection Act, 2019
• Information Technology Act, 2000
• Digital Personal Data Protection Act, 2023
 
In case of disputes, the jurisdiction will lie with under Punjab and Haryana High Court.
7. Contact Us:

For any queries or disputes related to cancellation:

📩 Email: info@nextgenitcourses.com
📞 WhatsApp Support: 86993 44429
🌐 Website: www.nextgenitcourses.com

8. Policy Updates:

Nextgen IT Courses reserves the right to revise this policy at any time. Updates will be posted on the website. We recommend reviewing this page periodically.